Cancellation & Refund Policy

Terms and Conditions of e-Refunds

Refund towards failed transactions

Due to network conjunction, timeout issue or if you were trying to use more than one window while booking or using the stored session from the history page or use of Back Button or using browsers other than IE, you may receive wrong debit from your account.

* On a daily basis the payments reports from the Payment Gateway banks are analyzed by an expert in-house team along with the tickets issued report (Except on holidays). Any discrepancy arising out of network congestion or out of user’s negligence is identified, checked and refunded on day-on-day basis. These refunds are processed by the respective gateways as used by the user and sent back to the issuing bank (user’s card banker) in batches, which should approximately take about 5 working days. K.P.N Travels India Limited offers no guarantees whatsoever for the accuracy or of the time factor of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

Cancellation and Refund of e-Tickets

E-tickets can be cancelled ONLY by the user in our site and online up to 1 hour prior to the preparation of the boarding List (Viz., 1 hr prior to the reporting Time). E-tickets CANNOT be cancelled at our Branch counters

* Deduction of Charges from the reporting time, if this boarding pass cancelled…

  • before 24 Hrs - 15%
  • 24 Hrs to 3 Hr - 25%
  • if less than 3 Hr – No Cancellation & Refund

Ø After the cancellation process please ensure by checking your ‘My Account’ in our site, if cancellation was done as desired by you. If the process completed properly then the relevant e-ticket will NOT be available there for cancellation, if it exists then it was not cancelled properly do it again properly.

Ø The E-ticket will not be available 1 hr prior to the Reporting time for printing or cancellation.

Refunds towards bus alterations:

The company holds the rights to cancel / modify any trip. In such circumstances, the full pass amount / difference in bus alteration will be refunded ONLY electronically to the Card account which is used for booking

Delay in getting Refund:

To get the refund quickly, customers are advised to cancel their tickets within the prescribed time limits, wherever possible. If you missed to click on Confirm cancellation your occupancy allotment may not be released Hence it will be treated as rendered service and refund will not be eligible for this case. In cases where the tickets are not cancelled within the prescribed time limits, the time taken and amount of refund granted in such cases is dependent on the merit of each case and is to be decided by the Management of K.P.N Travels India Limited not responsible for delays at the K.P.N Travels India Limited end in any such case. Amount of refund whenever received from the K.P.N Travels India Limited shall be credited to the customer's account immediately.

Help Desk support & Assistant

For quicker support & Assistance Please call our 24 x 7 Helpdesk number 0427 - 4222222

For only unresolved support queries you can send mail to

Operational related Complaints, Suggestions, other queries & grievances

Please write to
The General Manager,
K.P.N Travels India Limited,
23B,Rajaji Street,
Swarnapuri, Salem 636004.