K.P.N Travels India Ltd
K.P.N Travels India Limited is a registered company and the registered office is
situated at 23B, Rajaji Street, Swarnapuri, Salem – 636 004.
In these General conditions of K.P.N Travels India limited the following words
shall have the following meanings:
“Authorized ID”-The Personal Photo Identification Card of the traveler / user
Voter Identification Card
Central Government or State Government Issued Employee identification.
For Non-Indians, their Country's Passport will constitute sole authorized ID
“Boarding List” – A Final List of passengers permitted to travel
the specific bus. This is prepared 30 Minutes prior to the boarding time at the
“Boarding Pass” – With respect to e-tickets there no separate
boarding pass but a copy of the e-ticket is valid to allow you for getting into
“Boarding Point” means any of our branch offices or stops where
journey is to be started or joined or through which the journey may pass.
to a KPN Online reservation booked on this website, for the consummation of
which the customer prints out an Electronic Reservation Slip on standard
stationary which, along with the concerned authorized personal identification,
constitutes the authority to travel, in lieu of the regular ticket
“Journey”means each journey, a passenger is entitled to make as per his/her request as
set out in his/her ticket.
“Luggage”means any article which a passenger brings onto a bus including his/her
belongings carried on in the journey.
“Registered User”means the user who is registered through our Website by providing their
belongings carried on in the journey.“General User” means the user directly booked through our website not having Register ID.
“Ticket - means”any ticket issued by us. It is an authorization to travel using our ticket
booking facility for the specified journey over the network of KPN Travels
General Terms & Conditions
These General conditions of K.P.N Travels India Limited are the conditions on which
K.P.N Travels India Limited carries any person/s having the valid
ticket/e-ticket for the journey and their property and these conditions shall
apply to each ticket issued by K.P.N Travels India Limited and each contract to
carry any person entered with K.P.N Travels India Limited., Any reason who
travels on a K.P.N Travels India Limited service shall be considered to have
agreed to be carried on these General Conditions of K.P.N Travels India
1. This agreement is made between KPN Travels India Limited and The User
the individual, whose details are set out in the User Registration
2. This agreement constitutes the entire agreement between the customer and KPN
Travels India Limited with respect to this Web Site and it supersedes all prior
or contemporaneous communications and proposals, whether electronic, oral, or
written, between the customer and KPN Travels India Limited with respect to
this Web Site. A printed version of this agreement and of any notice given in
electronic form shall be admissible in judicial or administrative proceedings
based upon or relating to this agreement to the same extent and subject to the
same conditions as other business documents and records originally generated
and maintained in printed form.
3. We will not allow to travel any child under the age of 14 alone, unless that
child is accompanied by the responsible person aged 18 and above
4. Unless otherwise notified the company will operate services from authorized embarkation / disembarkation points on routes. To ensure safety, security and operational convenience, all passengers are instructed to refrain from boarding / getting off the busses at any other location on route.
5. The arrival and departure times mentioned on the ticket are only tentative timings. Busses may be delayed due to some unavoidable reasons like traffic jams etc.; however the bus will not leave the source before the time that is mentioned on the ticket.
6. Allotment of seat(s) is subject to availability at the time of final
7. The management reserves the right to cancel/modify the seat allotment or
program without any prior notice.
8.Modifications or Transferon confirmed e-ticket(s) is not possible.
9.Change of boarding place is/are not allowed after Preparing the Boarding List
10. A maximum weight of 15 Kg of your luggage per person will only be permitted and
only if the same is capable of fitting on an overhead luggage rack or under
seats. Exceeding the permitted luggage will be charged separately at boarding
place and also subject to availability of the space in the bus.
11. The Company is not responsible for any loss, theft or damage to your luggage(s)
12. The company shall not be responsible for any delay or inconvenience during the journey due to breakdown of the vehicle or other reasons beyond the control of the company.
13. For the Online Transactions using Atom payment gateway, charges will be billed to your Card / Bank Statement
14. Carrying contra bond material prohibited by the Government & Explosives is
strictly prohibited inside the bus.
15. Printing of e-tickets by providing PIN NUMBER at the Branch offices is an
optional facility given by the company. (Available only when sought
about 1 Hour or more prior to the reporting time and only when there is
possibility of printing at the boarding place).
16. Submission of a printed copy of the e-Ticket is imperative. Failing this, the
traveler must provide the Xerox Copy of the relevant Valid Photo ID Proof and
also the PIN number provided by us at the time of booking. (This is possible
only while the boarding is done well ahead of the boarding time). If the
conditions are not met then the traveler will not be permitted to board the
17. In Case of Service Cancellation, Customers are requested not to cancel the tickets on their own, if any customer cancels the ticket, it will be treated as normal cancellation and refund will processed as per the report.
18. The trips are subject to cancellation or postponement due to breakdown of the vehicle or insufficient passengers for the trip. Under such circumstances, passengers will be intimated through email/phone as soon as possible and the ticket amount will be refunded. No passenger will be taken on the wayside. Baggage and Luggage will be booked at owner's risk subjected to the acceptance by our company .
19. If customer paid twice for one transaction, the one amount will be refunded via same source within 07 to 10 working days
20. No refund will be given to “NO-SHOW” passenger who do not report at the boarding point on time.
1.E-Booking or E-Cancellation facility is available for all Buses up to the
preparation of boarding list.
Call our Helpdesk Phone Number 0427-4222222 for General enquiries &
e-booking related queries such as given below:
Availability of seat/s for a Bus, date and time combination
Status of e-booking and reserved e-tickets
Bus availability, En-route and fare details
E-booking related other queries
Status of the e-Refunds towards failure & cancellation (Subject to
3. Bulk Booking for families and groups.
SERVICES NOT OFFERED
1. Modification or Transfer to another date/Route on confirmed e-ticket/s
2. Blocking/Booking of seats through Phone or email
3. Cancellation of e-Tickets by phone or mail.
TERMS AND CONDITIONS OF e-BOOKING SERVICES:
We agree to provide online ticket booking facilities to users who agree
to the terms and condition set forth in this document.
Standard of Service:
We will provide the service to you with reasonable care and skill.
Service Hours: Booking through Internet is allowed throughout the day.
Advance booking Service:Only available for booking 30 days prior to the date of journey.
Use of the Online Reservation Service:
You may only use this service to make legitimate bookings / reservations i.e.,
you may not use this service to book tickets for the purpose of commercial
re-sale and profit. Without limitation, any speculative, false or fraudulent
reservation or any reservation in anticipation of demand is prohibited.
there is any conflict, while boarding the bus our staff are authorized to
demand the details of your e-booking and the relevant Authorization ID* (Name
with Photo proof).
of Tickets & User Registration:
to use our site to book e-tickets and for any
type of enquiries.
All payments towards the cost of the tickets issued will be processed through
selected payment gateway page. Our Payment Gateways are 3D-Secured (VbV-
Verified by Visa & MSC- Mastercard secure code) also VeriSign secured and
your credit card details will travel on the Internet in a fully encrypted (128
bit, browser independent encryption) form. To ensure your card’s security, your
card details are neither communicated to us nor stored in our KPN Travels
KPN Travels India Limited makes no guarantee that any service will be
uninterrupted, timely, secure or error-free. Reasonable care will be taken to
ensure safe and smooth travel.
All rules and regulations applicable for reservation of seats/berths and
charging of fare for bus reservation on KPN Travels India Limited will apply to
reservation through the Internet.
Your booking and reservation will be confirmed online, after you complete the
transaction successfully. Further, the system will issue you a unique Boarding
pass number (PIN) for each booking. Payment on your credit card is processed by
any available Payment Gateway/s. Booking of e-tickets is subject to realization
of fare from Payment Gateway
Bank/s through the Payment Gateway.
Payment by credit cards for Internet Booking Gateway Operated by ICICI
Bank / AXIS Bank
Payments through any Master / Visa credit cards, VbV (Verified by Visa)
Registered Debit cards issued by any bank Except American Express Bank.
pressing the “Pay” button, if the “Ticket reservation Page” is not displayed on
your monitor due to power failure or Internet link failure, please check My
Account for the “Booked
Tickets”menu on the left side
of the screen. This page contains all the details of the tickets booked by you.
If the reservation desired by you finds a place in the above page, you can
print your Boarding Pass from there. The tickets will be delivered as desired
by you. You are also advised to check your e-mail or contact KPN Travels India
Limited, if necessary. If your email address is
VALID and viable then you will receive confirmatory mail/s about your
e-booking/e-cancellation/e-refunds to your inbox.
*The charges will be billed
to your credit / debit card as "KPN Travels India Limited"
prices are listed in Indian Rupees. If you use a non-Indian credit card, your
bank will automatically convert to your home currency based on that day's
you press pay button in Payment gateway page, the server will process your
credit-card in about 10 seconds, but it may be longer at certain times. So wait
for some more time.
To avoid double charge, DO NOT presses the ‘Submit button more than once’, or
presses the ‘Back’ or ‘Refresh’ buttons.
Non-authorization of payment more than once by payment gateway for tickets
booked by you is liable will result in deregistration of your account with this
site, without any notice
IF you have booked another seat(s) without confirming your previous booking
status, that will cause you dual charge. Company will not be responsible for
this and you have to cancel that second or first booking on your own.
e-Tickets for Claim Purposes -
If there is a need for a claim purpose of the e-ticket, the clients are advised
to take a copy or Xerox, before submitting it to the staff at the boarding
point. Please be forewarned that the e-ticket will not be available in your
for printing purposes subsequent to 1 hour prior reporting time.
TERMS AND CONDITIONS OF E-REFUNDS:
Refund towards failed transactions
Due to network conjunction, timeout issue or if you were trying to use more than
one window while booking or using the stored session from the history page or
use of Back Button or using browsers other than IE, you may receive wrong debit
from your account.
a daily basis the payments reports from the Payment Gateway banks are analyzed
by an expert in-house team along with the tickets issued report (Except on
holidays). Any discrepancy arising out of network congestion or out of user’s
negligence is identified, checked and refunded on day-on-day basis. These
refunds are processed by the respective gateways as used by the user and sent
back to the issuing bank (user’s card banker) in batches, which should
approximately take about 5 working days. KPN Travels India Limited offers no
guarantees whatsoever for the accuracy or of the time factor of the refunds
reaching the Customers card/bank accounts. This is on account of the
multiplicity of organizations involved in processing of online transactions,
the problems with Internet infrastructure currently available and working
days/holidays of financial institutions.
Cancellation and Refund of e-Tickets:
E-tickets can be cancelled ONLY by the user in our site
www.kpntravels.in and online up to 1 hour prior to the
preparation of the boarding List (Viz., 1 hr prior to the reporting Time).
E-tickets CANNOT be cancelled at our Branch counters
Deduction of Charges from the reporting time, if this boarding pass cancelled…
Ø After the cancellation process please ensure by checking your ‘My Account’
in our site, if cancellation was done as desired by you. If the process
completed properly then the relevant e-ticket will NOT be available there for
cancellation, if it exists then it was not cancelled properly do it again
Ø The E-ticket will not be available 1 hr prior to the Reporting time for printing or cancellation.
Refunds towards bus alterations:
The company holds the rights to cancel / modify any trip. In such circumstances,
the full pass amount / difference in bus alteration will be refunded ONLY
electronically to the Card account which is used for booking
Delay in getting Refund:
To get the refund quickly, customers are advised to cancel their tickets within
the prescribed time limits, wherever possible. If you missed to click on
Confirm cancellation your occupancy allotment may not be released Hence it will
be treated as rendered service and refund will not be eligible for this case.
In cases where the tickets are not cancelled within the prescribed time limits,
the time taken and amount of refund granted in such cases is dependent on the
merit of each case and is to be decided by the Management of KPN Travels India
Limited not responsible for delays at the KPN Travels India Limited end in any
such case. Amount of refund whenever received from the KPN Travels India
Limited shall be credited to the customer's account immediately.
You will receive a password and account designation upon completing our
registration process. You are responsible for maintaining the confidentiality
of the password and account, and are fully responsible for all activities that
occur using your password or account. You also agree to..
Immediately notify email@example.com
of any unauthorized use of your password or account or any other breach of
Ensure that you exit from your account at the end of each session. KPN Travels
India Limited cannot and will not be liable for any loss or damage arising from
your failure to comply with this
Help Desk support & Assistant
For quicker support & Assistance Please call our 24 x 7 Helpdesk number 0427 - 4 222 222
For only unresolved support queries you can send mail to firstname.lastname@example.org
Operational related Complaints, Suggestions, other queries & grievances:
Please write to
The General Manager,
KPN Travels India Limited,
Swarnapuri, Salem 636004.
Required behavior and prohibited behavior
You shall behave in a reasonable, sensible and lawful manner on a coach and at any
station, comply with any request from a member of staff concerning the
availability of certain seats reserved for disabled passengers, use mobile
phones considerately with the comfort of other passengers in mind and you shall
not: be abusive or threatening to any staff or any other person or conduct
yourself in a way which may endanger yourself, and coach or station or any
person or property on board any coach or at any station; or obstruct any
driver, crew officer or staff in the performance of their duties or fail to
comply with their instructions; or behave in a manner which causes discomfort,
inconvenience, damage or injury to other persons.
Our Termination Rights:
We may at any time use our sole discretion and without giving any reason or any
prior notice terminate or temporarily suspend your access to all or any part of
the web site.
USE OF TICKETS
You must check your ticket
for errors, if any, as soon as you receive it. If an error is noticed and the
ticket does not comply with the information set out in the reservation page,
you must inform us of the same immediately at
Phone no 0427-4222222.
If there is any conflict, arising while boarding the bus our staff have the right
to ask for the Authorization ID*
(* Name with Photo proof).
If you don’t have the Printer to take the printout of the ticket or missed your
ticket printout, please note down the PIN Number and boarding pass number from
booked ticket link in our website. And submit any of your Photo ID proof (your
Name with Photo) to our Vehicle Dispatch Clerk with reasonable time before
KPN Travels India Limited is not responsible for any wrong booking due to incorrect
details furnished by the customer or repeated bookings without confirming
previous booking and no claim will be entertained towards these faulty bookings
while you alone are responsible for all of your booking.
* All the Terms & conditions are Subject to Salem jurisdiction.