Making a Booking
Receiving your Ticket
Making a booking:
Can I buy a ticket at the KPN Office before I travel?
Yes you can, but this is subject to seats being available. Wherever possible, you
should try and book in advance, particularly on KPN services and at busy times such
as Diwali, Pongal, Christmas, and most Fridays and Sundays.
Where can I buy a ticket other than via the Internet?
You can purchase your travel ticket from any KPN Travels Outlet. We have around
500 Offices located all over South India including all terminals at all the major
Can do I book the return ticket?
Yes, you can book your return tickets from our coverage cities to your source.
How can I pay for my ticket online?
We accept VISA and Master Card for online booking and will accept only cash at all
We will not accept payment by cheque. We will accept credit cards at all our outlets
Why isn't seat availability checked until the end of the booking process?
The website only checks seat availability at the end of the booking process, after
you have entered payment details. This is because many people are using the journey
planner at any time simply to check times and fares, and we do not want these to
show on the system as seats taken. Showing "real time" information (i.e. how many
seats are taken at that precise moment in time) at all stages of the booking process
would mean a false number of available seats being shown.
Can I buy a ticket for someone else with my credit/debit card?
Yes. As long as you supply a valid address for the credit card holder, then you
can buy tickets for any other person. There is no requirement for the credit card
to be produced either on collection of tickets or when boarding the bus.
Do I have to register to book online?
Yes, there are several reasons why registering could be beneficial to you as below.
When you book, details such as your name and address are provided automatically,
saving you time. (Please note that for security reasons, your credit card details
are not stored and have to be entered each time.
You can also choose to receive our monthly email newsletter, containing travel
ideas and news as well as competitions, special offers and discounts unique
We have an idea to benefit our customers based on their travel trips with us, like
we will introduce our customers as PLATINUM, GOLD, and SILVER membership.
Based on the membership category we will give you the discounts on the ticket fares.
Do I have to pay a booking fee?
No. If you book online at www.kpntravels.in, you do not pay a booking fee.
Can I Cancel/Transfer my e-Ticket?
You can Cancel your Ticket. But, we don’t have facility to transfer it.
What do I do if I miss my bus?
Our conditions state that if you miss the bus you are booked on, through no fault
of KPN Travels, and you do not cancel your seat before the time of departure then
the ticket is no longer valid and is not eligible for a refund or amendment.
However, at boarding point we do try to help as much as we can. Under normal circumstances
we will try to accommodate you on a later departure, subject to seats being available.
But we are under no obligation to do this.
Our advice when booking is always to book on a service slightly later. Then, if
your bus arrives on time or early, and you are in time to catch an earlier bus,
we will be happy for you to travel on an earlier departure - subject, always, to
seats being available.
Please note that our outlet may charge the differences of fare between the buses.
What can I take on the Bus?
Luggage is limited to two medium sized suitcases per person, plus one piece of hand
luggage on all services.
We can offer no advanced guarantee that excess luggage will be carried, as we have
no idea what each customer will bring.
We cannot carry animals, except Assistance Dogs.
Receiving your ticket
How can I receive my tickets?
There are two ways to receive your tickets when you book online:
e-Ticket - print your travel ticket online in a matter of minutes
Duplicate Ticket - If you don't have the printer, we request you to note
down the ticket number (the ticket number will be displayed after you book the ticket
or you can note the ticket number from Booked Tickets menu under My Account) and
collect your duplicate travel ticket at a local outlet.
If you loose your e-Ticket, logon to www.kpntravels.in, go to My Account ' Booked Tickets and
print your duplicate tickets or note the ticket number and collect your duplicate
travel ticket at our local outlet.
You can do this at the moment of your departure.